How It Works


Pre-order a qualifying Microsoft Surface Laptop Go or Surface Pro X Platinum between 1st October and 31st October 2020.

You can view the qualifying products, trade-in rewards and purchase periods on the Qualifying Products page.

Purchases must be made from Microsoft Stores.


Visit the Claim Now page on this website

You will need to provide the below details:

  • Date of purchase
  • Place of purchase
  • Invoice/Receipt Number
  • The serial number
  • Details about your trade in unit: Manufacturer, age, model, CPU, serial number and quantity
  • Upload proof of purchase
  • Personal details
  • Bank details

Read our Terms and Conditions to get more detail about the promotion.


On approval to trade-in

  • Package and return your Trade-in unit as per the instructions received in the approval email
  • Trade-in device(s) must be received within 15 days from your claim approval
  • When your trade-in device(s) have been received and tested you will be notified via email.

Please contact us for further details on how to return your unit


Your claim will be paid within 14 days of validation to your nominated bank account.


Visit the Promotional Support Page for Frequently Asked Questions & Contact details.

Check the progress of your claim at any time by using the 'Track My Claim' function on this website.

Read our Terms and Conditions for more information.